[Ghostwritten for Mendix]
What are the best business app ideas for 2025? These ideas zero in on everything from user experience to sales conversions and customer retention.
Of course, AI is a huge part of the story. As AI integrates more into business solutions, there will be more and more possibilities. We expect to see some crazy leaps forward in personalization, data-driven strategy, and business process optimization.
For now, check out these AI-powered and technology-forward apps. Which ideas inspire innovation for your business?
Delight customers and improve support
Could this be the year we break through the frustrating customer service cycles? No more long waits or endless transfers? Here are a few ways system integration and AI will bring better CX in 2025:
Unified customer portals
Key industries: Technology, Finance, Health Care, Travel, Telecomm
A successful customer portal interfaces with all the systems, databases, APIs, and other customer data sources comprising a real-time, 360-degree view. Reach customers how and when they want, with responses that are:
- Personalized
- Contextualized
- Accurate
- Quick
Picture increased self-service and lightning-fast solutions at the fingertips of CX reps.
Features might include:
- Order tracking and history
- Support ticket management
- Integration with existing CRM systems
- Customer feedback repository
Customer feedback analyzer
Key Industries: Retail, Technology, Professional Services
If only there were a way to capture every shred of user feedback while staying efficient. Why not relegate early data-gathering tasks so your experts can start downstream? That saves time and money. What happens when reps can enter a conversation with a customer with a strong idea of the customer’s pain point? They spend less time catching up and more time problem solving.
An AI-powered customer feedback analysis tool captures the user’s needs, processes feedback, and begins remediation. Picture this workflow, automated:
- Collect info from email, web forms, social media APIs, or anywhere else.
- Analyze your data for sentiment, trends, priority, or a custom KPI.
- Send the results to your CRM, trigger an email, or create an IT ticket.
When a tool like this sits at the front of your CX workflow, your team can:
- Act earlier
- Collect more data to focus on IT work
- Analyze issues: systemic or isolated?
- Automate responses
Keep operations running smoothly
Efficient businesses have faster deliveries and market response times. They increase resource availability and reduce waste. They also improve job and customer satisfaction.
Develop these low code apps this year to help hit your operational target metrics.
Predictive maintenance manager
Key Industries: Technology, Utilities, Telecommunications, Professional Services
It doesn’t take a crystal ball to know that downtime will be costly. A predictive maintenance manager helps enterprises dodge downtime through data collection and integration.
Sensors, specs, and service histories are examples of data sources that AI-based tools can use to detect anomalies, predict issues, or optimize resources to launch remediation.
This tool could include features such as:
- Performance analytics
- Early equipment warning system
- Resource allocation
- Automated intervention
To see this in action, look at Mitsubishi Elevators. Remote monitoring helped the enterprise to create and optimize predictive maintenance integration.
Take control of risk, quality, and compliance
Slow threat detection, never-ending regulatory updates, inconsistent quality standard applications—consider yourself warned. Today, businesses can build low code applications that address these concerns and more. Build low code apps with the highest standards available.
Security incident response platform
Key Industries: Financial Services, Healthcare, Technology
Stay vigilant with a platform designed to contain sophisticated cybersecurity attacks. Enhanced evidence collection, triggered notification, and system containment protocols represent the kind of features you can add to your security response app.
According to IBM, the average data breach costs B2B organizations more than $4 million.
AI can monitor limitless data points and endpoint detection response (EDR) tools. It can automate response playbooks for different threats. Best of all, AI solutions analyze, predict, learn, and adapt clamp-down strategies as the bad guys try new tactics.
Incident response platforms feature:
- Response workflow automation
- Audit trail creation
- Post-incident analysis
- Compliance reporting
Regulatory compliance checker
Key Industries: Financial Services, Healthcare, Energy
If you work in a highly regulated industry, you know that implementing compliance updates and policy changes can be slow.
The compliance checker app picks up the pace by detecting and assessing the impact of regulatory changes and then creating tasks for business process optimization.
Some features your regulatory compliance checker could include:
- Requirement tracking
- Deadline monitoring
- Training tracking
- Regulatory update integration
Streamline the sales process
This year, businesses will do amazing things with AI-generated sales forecasting and predictive analytics. But what other creative sales process improvements await 2025?
As organizations adapt AI-driven strategies at different rates, you will have many opportunities to provide something the rest of the pack can’t.
Small, quick-to-deploy apps like a quote generator program might close a deal or two before slower-to-adapt competition can catch up.
Quote generator program
Key Industries: Wholesale, Construction, Professional Services
Dependable quotes rely on your pricing rules, product catalog, customer and market data, and more. But, in sales, time is of the essence, and that’s a lot of data to process.
Don’t lose out to a competitor who can move on the fly faster than your business can.
A low code quote generator can:
- Dynamically price in real-time
- Integrate with your CRM and other systems
- Monitor competitive pricing
- Approve quotes through mobile-optimized UI
Customer success management platform
Key Industries: Technology, SaaS, Professional Services
This solution could go in CX, but it’s also about sales and retention. It costs a heck of a lot more to attract a new client than it does to keep one.
Upgrade your retention efforts with a platform that keeps customers happy. Track critical metrics and analyze trends to keep them coming back.
When a customer falls below an engagement threshold or is a churn risk, the platform can:
- Trigger a review
- Schedule a call
- Send an email
Using a low code app to interface between systems helps businesses access—and act on—critical data earlier.
A low code customer success management platform should have the following features:
- Health scoring
- Engagement tracking
- Intervention intelligent automation
- Customer journey mapping
Employee engagement and productivity
Recruitment, onboarding, lost productivity—the costs of poor employee retention are well documented and very expensive—like adding nine months’ pay to an employee’s annual salary.
Providing personalized experiences with access to essential resources helps employees thrive so your business can, too.
Employee experience hub
Key Industries: Technology, Professional Services, Healthcare
Meaningful work keeps employees happy. But having an AI-driven platform where employees get real-time feedback or can build a personalized development plan isn’t so shabby either.
The app can also schedule check-ins, track issue resolution, and, most of all, help employees feel heard.
Here are some features to consider:
- Recognition programs
- Feedback collection
- Social connection tools
- Engagement analytics
What will you build in 2025?
This year, AI solutions will be more accessible, easier to integrate, and faster to deploy. With low code-built, AI-driven experiences, businesses can tackle more challenges and take more risks.
Looking for on-the-ground examples? Try these for inspiration:
- Better long-term housing solutions for cities and towns: The Housing First Community Coalition (HFCC) is pioneering digital support with a unified service, case, and property management portal.
- Manufacturing endline quality control: Bolzoni’s AI-enhanced app allows users to upload images that then get analyzed, processed, and routed to different workflows.
- Machine learning-enabled auto tax payments: With a native-mobile calculator and image capture technology, VDS is simplifying tax payments for automobile owners.
- Financial services that improve employee experience: datascalehr uses machine learning to establish patterns and large language models (LLMs) to help users configure payroll processes without a developer or IT pro.
- AI-driven financial services campaigns that net 5K conversions: Connecting to a recommendation engine AI algorithm, Archway Software paired existing customers with products in an automated email campaign. The bank customers opened 5,000 new accounts tied to the recommendations.